Retail Personal Banker I - Training & Growth Path

Fifth Third Bank, N.A.; Shelby Charter Township (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank, Shelby Township, Michigan is seeking candidates for a Retail Personal Banker I role. Selected candidates will complete a 4-8 week onboarding and education program with rotations in operations and Sales & Service, culminating in a certification to qualify for the Retail Personal Banker job family.

The Personal Banker I focuses on using consultative sales to identify and meet financial needs, acquiring new households and deepening relationships through lobby leadership or aisle

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration required for employment in this position.

Responsibilities

• Use the consultative sales process to build a thorough customer profile and identify current and future financial needs.
• Maintain knowledge of Retail products/services and recommend appropriate solutions.
• Proactively reach out to customers and set appointments for periodic financial reviews.
• Cross-sell to the existing customer base and engage in outside sales activities as directed.
• Establish close working relationships with assigned Business Partners to provide holistic financial solutions.
• Meet/exceed customer experience and production goals and contribute to revenue growth.

Skills

Sales aptitude

Customer service

Financial products knowledge

Communication skills

Education

College degree or equivalent

Job description

Fifth Third Bank, Shelby Township, Michigan is seeking candidates for a Retail Personal Banker I role. Selected candidates will complete a 4-8 week onboarding and education program with rotations in operations and Sales & Service, culminating in a certification to qualify for the Retail Personal Banker job family.

The Personal Banker I focuses on using consultative sales to identify and meet financial needs, acquiring new households and deepening relationships through lobby leadership or aisle