Retail Personal Banker I – Customer Growth & Solutions

Fifth Third Bank; Rochester Hills (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fifth Third Bank in Rochester, Michigan seeks a Retail Personal Banker I trainee, starting with a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. A certification follows to perform as a Retail Personal Banker I in the Financial Center or Bank Mart environment.

The role emphasizes consultative sales, acquiring new households, and deepening customer relationships, including collaboration with partners across departments to offer integrated

Qualifications

• Experience in the financial industry preferred.
• Ability to use consultative sales to identify customer needs.
• S.A.F.E. Act registration required at time of employment.
• Ability to travel for training.
• Strong math skills for financial analysis.
• Professional appearance and communication.

Responsibilities

• Use consultative sales to build customer profiles and identify needs.
• Cross-sell and upsell to existing customers.
• Collaborate with Mortgage, Small Business, Commercial and Investment partners to deliver solutions.
• Process teller transactions accurately.
• Maintain customer satisfaction with professional conduct.

Skills

Sales skills

Customer service

Communication skills

Financial analysis

Professional appearance

Education

College degree or equivalent

Finance/Business background preferred

Job description

Fifth Third Bank in Rochester, Michigan seeks a Retail Personal Banker I trainee, starting with a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. A certification follows to perform as a Retail Personal Banker I in the Financial Center or Bank Mart environment.

The role emphasizes consultative sales, acquiring new households, and deepening customer relationships, including collaboration with partners across departments to offer integrated