Retail Personal Banker I: Training & Consultative Sales

Fifth Third Bank; Berea (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

Fifth Third Bank in Parma, Ohio is seeking a Retail Personal Banker I to join a 4-8 week onboarding program including rotations in operations and Sales & Service with a certification upon completion. The role focuses on consultative banking and building relationships while processing teller transactions.

The position emphasizes cross-selling, collaboration with partners, risk management, and delivering a positive customer experience in a banking environment.

Qualifications

• College degree or work experience with transferrable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Ability to engage in sales activities to acquire new consumer households and/or cross-sell to existing customers.
• Must be able to demonstrate understanding of advanced math functions for credit & financial analysis.
• Ability to professionally represent Fifth Third Bank in appearance and verbal/written communication.
• Knowledge of Retail policies and procedures to exercise good judgment.
• S.A.F.E. Act registration via NMLS required at employment.

Responsibilities

• Use the consultative sales process and financial needs assessment to build a customer profile and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products/services and recommend appropriate solutions.
• Proactively reach out to customers and set appointments for periodic financial reviews.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Establish relationships with business partners and refer customers for holistic financial solutions.
• Meet or exceed customer experience and production goals and protect confidentiality.

Skills

Sales aptitude

Communication skills

Professional appearance

Retail policy knowledge

Education

College degree or work experience providing transferrable skills

Job description

Fifth Third Bank in Parma, Ohio is seeking a Retail Personal Banker I to join a 4-8 week onboarding program including rotations in operations and Sales & Service with a certification upon completion. The role focuses on consultative banking and building relationships while processing teller transactions.

The position emphasizes cross-selling, collaboration with partners, risk management, and delivering a positive customer experience in a banking environment.