Retail Personal Banker I: Build Relationships & Solve Needs

Fifth Third Bank; Chesterfield Charter Township (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Fifth Third Bank in Chesterfield, Michigan is seeking candidates for a Retail Personal Banker I role. Selected candidates will complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service, culminating in a certification to perform as a Retail Personal Banker I.

The position focuses on using consultative sales to identify and meet financial needs, cross-sell to existing customers, and develop new households while collaborating with partners across

Qualifications

• Experience in the financial industry preferred.
• Ability to cross-sell to a customer base.
• Ability to develop comfort with sales activities to acquire customers.
• Understanding of advanced math to analyze credit and financial information.
• Professional representation of Fifth Third Bank in appearance and communication.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to identify customer needs.
• Maintain knowledge of Retail products and services and recommend solutions.
• Reach out to customers and set appointments for periodic reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with Mortgage, Small Business, Commercial and Investment partners.
• Meet/exceed customer experience and production goals.
• Provide guidance to CSRs on sales and referrals.
• Promote customer satisfaction with professionalism.
• Follow risk policies and maintain confidentiality.
• Open/serve full range of Retail products.
• Participate in consumer loan and bankcard process.
• Opening/closing Financial Center or Bank Mart as directed.
• Stay updated on procedures to mitigate fraud.

Skills

Sales aptitude

Customer service

Communication skills

Mathematical ability

Professional appearance

Risk awareness

NMLS SAFE Act knowledge

Education

College degree or work experience

Job description

Fifth Third Bank in Chesterfield, Michigan is seeking candidates for a Retail Personal Banker I role. Selected candidates will complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service, culminating in a certification to perform as a Retail Personal Banker I.

The position focuses on using consultative sales to identify and meet financial needs, cross-sell to existing customers, and develop new households while collaborating with partners across