Personal Banker I: Build Relationships & Growth

Fifth Third Bank; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fifth Third Bank in Detroit is launching a Retail Personal Banker I program designed to train a cohort of associates who will become Retail Personal Bankers after 4-8 weeks of onboarding and education. The program emphasizes using consultative sales to identify and meet customer needs, cross-selling, and building trusted relationships with new and existing households.

Selected candidates will rotate through operations and Sales & Service, gain knowledge of Retail products, and complete

Qualifications

• College degree or work experience providing transferrable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (e.g. Membership Advantage onsite presentations, business sales calls, community financial literacy events).
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.

Skills

Consultative sales

Customer service

Cross-selling

Financial needs assessment

Education

College degree or work experience providing transferrable skills

Job description

Fifth Third Bank in Detroit is launching a Retail Personal Banker I program designed to train a cohort of associates who will become Retail Personal Bankers after 4-8 weeks of onboarding and education. The program emphasizes using consultative sales to identify and meet customer needs, cross-selling, and building trusted relationships with new and existing households.

Selected candidates will rotate through operations and Sales & Service, gain knowledge of Retail products, and complete