Retail Personal Banker I: Build Relationships & Grow Wealth

Fifth Third Bank; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Fifth Third Bank in Ann Arbor, MI is seeking a Retail Personal Banker I as part of a 4-8 week onboarding and education program. The program includes rotations in operations and Sales & Service, with a certification upon completion to demonstrate skills for a Retail Personal Banker role.

The position focuses on consultative sales to meet financial needs and build relationships. As a member of the platform staff, you will process teller transactions, support cross-selling, and work with partners

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Ability to demonstrate comfort with sales activities to acquire new customers and cross-sell.
• Ability to perform advanced math for credit and financial information analysis.
• Professional appearance and strong verbal/written communication.
• Knowledge of Retail policies and procedures; sound judgment in decision-making.
• S.A.F.E. Act registration at time of employment via NMLS.

Responsibilities

• Use consultative sales process to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products/services and recommend solutions.
• Reach out to customers using approved tools and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with Mortgage, Small Business, Commercial and Investment partners to provide holistic solutions.
• Meet/exceed customer experience and production goals and drive revenue growth.
• Guide CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, professional demeanor.
• Open/close Financial Center or Bank Mart as directed; adhere to risk policies.

Skills

Sales skills

Communication

Education

College degree or experience

Job description

Fifth Third Bank in Ann Arbor, MI is seeking a Retail Personal Banker I as part of a 4-8 week onboarding and education program. The program includes rotations in operations and Sales & Service, with a certification upon completion to demonstrate skills for a Retail Personal Banker role.

The position focuses on consultative sales to meet financial needs and build relationships. As a member of the platform staff, you will process teller transactions, support cross-selling, and work with partners