Retail Partnerships Fulfillment Lead - End-to-End Ops

Back to the Roots; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited vacation and sick days

401(k) retirement plan

Personal cell phone reimbursement

Company laptop

Job summary

Back to the Roots is seeking a Fulfillment Specialist to own a key retail partnership from order to shelf. You will manage order processing, routing, and shipping, ensuring on-time deliveries and compliant shipments across our Strategic Partnerships network.

The role emphasizes proactive issue resolution, clear communication, and cross-functional collaboration with logistics, sales, and customer service. You will thrive in a fast-paced environment, maintaining accuracy and visibility into every

Qualifications

• Experience in operations, fulfillment, or supply chain roles.
• Strong spreadsheet skills (formulas, pivot tables, data reporting).
• Excellent communication and relationship-building with external partners.
• Strong organizational skills under high-volume periods.
• A proactive ownership mindset to spot problems early.

Responsibilities

• Own order management lifecycle for assigned retail partnership.
• Track orders from placement to delivery and resolve issues early.
• Ensure shipments comply with retailer routing guides and standards.
• Coordinate production schedules with co-packers and partners.
• Provide data-driven visibility and collaborate with logistics, sales, and customer service.

Skills

Operations experience

Fulfillment

Supply chain

Order management

ERP systems

Data reporting

Communication skills

Organization under pressure

Job description

Back to the Roots is seeking a Fulfillment Specialist to own a key retail partnership from order to shelf. You will manage order processing, routing, and shipping, ensuring on-time deliveries and compliant shipments across our Strategic Partnerships network.

The role emphasizes proactive issue resolution, clear communication, and cross-functional collaboration with logistics, sales, and customer service. You will thrive in a fast-paced environment, maintaining accuracy and visibility into every