Fulfillment Specialist

Talentify; Ontario (CA); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Unlimited vacation

401(k) retirement plan

Phone reimbursement

Company laptop

Job summary

Talentify is seeking a Fulfillment Specialist to own the end-to-end processing for a key retail partnership, from order placement to shelf. You will keep shipments compliant, on time, and free of surprises, acting as the connective tissue between retail partners, strategic partners, and internal teams.

You will monitor routing, flag issues early, coordinate with co-packers, and provide data-driven visibility to logistics, sales, and customer service, ensuring seamless execution during

Qualifications

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in spreadsheets (formulas, pivot tables, data reporting).
• Excellent communication skills and ability to build strong relationships with external partners.
• Strong organizational skills under high-volume conditions.
• Proactive ownership mindset to spot and resolve issues before they arise.

Responsibilities

• Own the full lifecycle of order processing, routing, and shipping for the assigned retail partnership.
• Track orders from placement through delivery and resolve issues to prevent delays.
• Ensure shipments adhere to retailer-specific requirements and routing guides; flag gaps early.
• Serve as primary contact for strategic partners, coordinating production schedules and shipping timelines.
• Provide data-driven visibility and collaborate with logistics, sales, and customer service to keep everyone aligned.

Skills

Operations

Fulfillment

Supply chain

Spreadsheets

Communication

Organization

Ownership mindset

Tools

ERP systems

Spreadsheets

Job description

The Fulfillment Specialist is a critical hire for our Partnership's team. You will own a key retail partnership end to end, from the moment an order is placed to the moment it lands on the shelf, making sure every shipment moves cleanly through our Strategic Partnerships network and lands compliant, on time, and without surprises.

You are the connective tissue between our retail partners, our strategic partners, and our internal teams. When something threatens to go sideways, a routing exception, a co-packer delay, a compliance flag, you catch it early, communicate clearly, and drive it to resolution.

You have a passion for operational precision, love owning something end to end, and are energized by keeping a lot of moving pieces on track without letting anything slip!

What You'll Own

Order Management

• Own the full lifecycle of order processing, routing, and shipping for your assigned retail partnership.
• Track orders from placement through delivery, proactively resolving issues before they become delays.

Compliance

• Ensure every shipment adheres to retailer-specific requirements and routing guides.
• Stay ahead of changing compliance standards and flag gaps before they result in chargebacks or rejected shipments.

Co-packer Coordination

• Serve as the primary point of contact for our strategic partners, coordinating production schedules and shipping timelines.
• Resolve issues quickly and keep schedules on track through clear, proactive communication.

Reporting & Cross-Functional Collaboration

• Track order status and provide data-driven operational visibility to the broader team.
• Partner closely with logistics, sales, and customer service to keep everyone aligned and informed.

Requirements

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in Spreadsheets (formulas, pivot tables, data reporting)
• Excellent communication skills, with the confidence to build strong relationships with external partners.
• Strong organizational skills that hold up under pressure and during high-volume periods.
• A proactive ownership mindset, you spot problems before they're pointed out to you.
• Preferred
• Experience working with retail partnerships and routing guides/compliance requirements.
• Familiarity with co-packer or third-party manufacturing relationships.
• Experience with order management or ERP systems.
• What Success Looks Like
• Orders move through the full cycle, processing to delivery, without surprises.
• Compliance issues are caught and corrected before they become chargebacks.
• Strategic Partners hit their schedules because you're staying ahead of them, not chasing them.
• Internal teams have clear visibility into order status without needing to chase you for updates.

Benefits

• Full Medical, Dental, and Vision healthcare coverage
• Unlimited Vacation and Sick Days
• 401(k) Retirement Plan
• Personal Cell Phone Reimbursement
• Company laptop