Fulfillment Specialist

Back to the Roots, Inc.; Ontario (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Unlimited vacation and sick days

401(k) retirement plan

Phone reimbursement

Company laptop

Job summary

Back to the Roots, Inc. is seeking a Fulfillment Specialist to own the end-to-end lifecycle of orders for a key retail partnership. You will coordinate order processing, routing, and shipping to ensure on-time deliveries and full compliance with routing guides.

You will work as the connective tissue between retail partners, strategic partners, and internal teams, proactively resolving issues and communicating clearly to keep shipments on schedule and compliant.

Qualifications

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in Spreadsheets (formulas, pivot tables, data reporting).
• Excellent communication skills with external partners.
• Strong organizational skills that hold up under pressure and during high-volume periods.
• A proactive ownership mindset that spots problems early.

Responsibilities

• Own the full lifecycle of order processing, routing, and shipping for your assigned retail partnership.
• Track orders from placement through delivery, proactively resolving issues before delays.
• Ensure every shipment adheres to retailer-specific requirements and routing guides.
• Serve as the primary point of contact for our strategic partners, coordinating production schedules and shipping timelines.
• Track order status and provide data-driven operational visibility to the broader team.

Skills

Operations experience

Fulfillment

Supply chain

Spreadsheets (formulas, pivots)

Excellent communication

Strong organizational skills

Proactive ownership mindset

Tools

ERP systems

Job description

The Fulfillment Specialist is a critical hire for our Partnership's team. You will own a key retail partnership end to end, from the moment an order is placed to the moment it lands on the shelf, making sure every shipment moves cleanly through our Strategic Partnerships network and lands compliant, on time, and without surprises.

You are the connective tissue between our retail partners, our strategic partners, and our internal teams. When something threatens to go sideways, a routing exception, a co-packer delay, a compliance flag, you catch it early, communicate clearly, and drive it to resolution.

You have a passion for operational precision, love owning something end to end, and are energized by keeping a lot of moving pieces on track without letting anything slip!

What You'll Own

Order Management

• Own the full lifecycle of order processing, routing, and shipping for your assigned retail partnership.
• Track orders from placement through delivery, proactively resolving issues before they become delays.

Compliance

• Ensure every shipment adheres to retailer-specific requirements and routing guides.
• Stay ahead of changing compliance standards and flag gaps before they result in chargebacks or rejected shipments.

Co-packer Coordination

• Serve as the primary point of contact for our strategic partners, coordinating production schedules and shipping timelines.
• Resolve issues quickly and keep schedules on track through clear, proactive communication.

Reporting & Cross-Functional Collaboration

• Track order status and provide data-driven operational visibility to the broader team.
• Partner closely with logistics, sales, and customer service to keep everyone aligned and informed.

Requirements

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in Spreadsheets (formulas, pivot tables, data reporting)
• Excellent communication skills, with the confidence to build strong relationships with external partners.
• Strong organizational skills that hold up under pressure and during high-volume periods.
• A proactive ownership mindset, you spot problems before they're pointed out to you.

Preferred

• Experience working with retail partnerships and routing guides/compliance requirements.
• Familiarity with co-packer or third-party manufacturing relationships.
• Experience with order management or ERP systems.

What Success Looks Like

• Orders move through the full cycle, processing to delivery, without surprises.
• Compliance issues are caught and corrected before they become chargebacks.
• Strategic Partners hit their schedules because you're staying ahead of them, not chasing them.
• Internal teams have clear visibility into order status without needing to chase you for updates.

Benefits

• Full Medical, Dental, and Vision healthcare coverage
• Unlimited Vacation and Sick Days
• 401(k) Retirement Plan
• Personal Cell Phone Reimbursement
• Company laptop