Fulfillment Specialist

Back to the Root; Ontario (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

Unlimited Vacation and Sick Days

401(k) Retirement Plan

Personal Cell Phone Reimbursement

Company laptop

Job summary

Back to the Root is seeking a Fulfillment Specialist to manage the full lifecycle of orders for key retail partnerships, ensuring on-time delivery and compliant shipments. You will coordinate routing, track status, and resolve issues before they impact timelines.

You will work across logistics, sales, and customer service to provide data-driven updates and maintain clear visibility. Experience in operations or supply chain, strong Excel skills, and a proactive mindset are essential for success.

Qualifications

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in Spreadsheets (formulas, pivot tables, data reporting).
• Excellent communication skills with external partners.
• Strong organizational skills under high-volume periods.
• Proactive ownership mindset; spot problems early.

Responsibilities

• Own the full lifecycle of order processing, routing, and shipping for your retail partnership.
• Ensure shipments adhere to retailer requirements and routing guides; flag gaps early.

Skills

Operations / Fulfillment

Spreadsheets

Communication

Organization

Ownership mindset

Tools

ERP systems

Order management systems

Job description

The Fulfillment Specialist is a critical hire for our Partnership's team. You will own a key retail partnership end to end, from the moment an order is placed to the moment it lands on the shelf, making sure every shipment moves cleanly through our Strategic Partnerships network and lands compliant, on time, and without surprises.

You are the connective tissue between our retail partners, our strategic partners, and our internal teams. When something threatens to go sideways, a routing exception, a co-packer delay, a compliance flag, you catch it early, communicate clearly, and drive it to resolution.

You have a passion for operational precision, love owning something end to end, and are energized by keeping a lot of moving pieces on track without letting anything slip!

What You'll Own

Order Management

• Own the full lifecycle of order processing, routing, and shipping for your assigned retail partnership.
• Track orders from placement through delivery, proactively resolving issues before they become delays.

Compliance

• Ensure every shipment adheres to retailer-specific requirements and routing guides.
• Stay ahead of changing compliance standards and flag gaps before they result in chargebacks or rejected shipments.

Co-packer Coordination

• Serve as the primary point of contact for our strategic partners, coordinating production schedules and shipping timelines.
• Resolve issues quickly and keep schedules on track through clear, proactive communication.

Reporting & Cross-Functional Collaboration

• Track order status and provide data-driven operational visibility to the broader team.
• Partner closely with logistics, sales, and customer service to keep everyone aligned and informed.

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in Spreadsheets (formulas, pivot tables, data reporting)
• Excellent communication skills, with the confidence to build strong relationships with external partners.
• Strong organizational skills that hold up under pressure and during high-volume periods.
• A proactive ownership mindset, you spot problems before they're pointed out to you.
• Preferred
  • Experience working with retail partnerships and routing guides/compliance requirements.
  • Familiarity with co-packer or third-party manufacturing relationships.
  • Experience with order management or ERP systems.
• What Success Looks Like
  • Orders move through the full cycle, processing to delivery, without surprises.
  • Compliance issues are caught and corrected before they become chargebacks.
  • Strategic Partners hit their schedules because you're staying ahead of them, not chasing them.
  • Internal teams have clear visibility into order status without needing to chase you for updates.

• Full Medical, Dental, and Vision healthcare coverage
• Unlimited Vacation and Sick Days
• 401(k) Retirement Plan
• Personal Cell Phone Reimbursement
• Company laptop