Strategic Fulfillment Lead for Retail Partnerships

Back to the Roots, Inc.; Ontario (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Unlimited vacation and sick days

401(k) retirement plan

Phone reimbursement

Company laptop

Job summary

Back to the Roots, Inc. is seeking a Fulfillment Specialist to own the end-to-end lifecycle of orders for a key retail partnership. You will coordinate order processing, routing, and shipping to ensure on-time deliveries and full compliance with routing guides.

You will work as the connective tissue between retail partners, strategic partners, and internal teams, proactively resolving issues and communicating clearly to keep shipments on schedule and compliant.

Qualifications

• Experience in operations, fulfillment, or supply chain roles.
• Intermediate in Spreadsheets (formulas, pivot tables, data reporting).
• Excellent communication skills with external partners.
• Strong organizational skills that hold up under pressure and during high-volume periods.
• A proactive ownership mindset that spots problems early.

Responsibilities

• Own the full lifecycle of order processing, routing, and shipping for your assigned retail partnership.
• Track orders from placement through delivery, proactively resolving issues before delays.
• Ensure every shipment adheres to retailer-specific requirements and routing guides.
• Serve as the primary point of contact for our strategic partners, coordinating production schedules and shipping timelines.
• Track order status and provide data-driven operational visibility to the broader team.

Skills

Operations experience

Fulfillment

Supply chain

Spreadsheets (formulas, pivots)

Excellent communication

Strong organizational skills

Proactive ownership mindset

Tools

ERP systems

Job description

Back to the Roots, Inc. is seeking a Fulfillment Specialist to own the end-to-end lifecycle of orders for a key retail partnership. You will coordinate order processing, routing, and shipping to ensure on-time deliveries and full compliance with routing guides.

You will work as the connective tissue between retail partners, strategic partners, and internal teams, proactively resolving issues and communicating clearly to keep shipments on schedule and compliant.