End-to-End Order Fulfillment Specialist

Harvest Food Group; East Chicago, Naperville (IN, IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Job summary

Harvest Food Group is seeking a Customer Service Representative to own the end-to-end customer order lifecycle in a fast-paced manufacturing setting. You will act as the primary liaison between customers and internal teams, ensuring accurate orders, proactive communication, and on-time fulfillment.

Success comes from being detail-oriented, proactive, and solutions-driven with strong communication and organizational skills.

Qualifications

• Experience managing the full order lifecycle in a manufacturing or supply chain setting.
• Strong communication and collaboration across internal teams and customers.
• Proficiency with ERP systems, order accuracy and issue resolution.
• Ability to identify risks and proactively address fulfillment issues.
• Detail-oriented with the capability to manage competing priorities.

Responsibilities

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
• Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
• Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
• Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
• Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution. Build and maintain strong customer relationships through responsive communication and operational excellence.

Skills

Customer service

Order management

ERP systems

Excel

Communication

Organization

Problem solving

Tools

Plex ERP

EDI

MS Excel

Job description

Harvest Food Group is seeking a Customer Service Representative to own the end-to-end customer order lifecycle in a fast-paced manufacturing setting. You will act as the primary liaison between customers and internal teams, ensuring accurate orders, proactive communication, and on-time fulfillment.

Success comes from being detail-oriented, proactive, and solutions-driven with strong communication and organizational skills.