Retail Paint & Customer Service Specialist

Sherwin-Williams; Palo Alto (CA); On-site; USD 51,577,000 - 63,149,000; Full time

Job summary

Sherwin-Williams Store #721079 in Palo Alto, CA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. The role emphasizes customer satisfaction, product knowledge, and contributing to store sales goals.

Responsibilities include helping customers in person and over the phone, processing transactions, stocking displays, tinting/mixing products, and supporting overall store operations while

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Lift up to 50 lbs frequently and up to 70 lbs occasionally.
• willingness to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and according to policy.
• Follow sales goals on monthly, quarterly, and yearly basis.
• Maintain work order files and inventory as needed.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays; assist with deliveries when required.

Skills

Customer service

Retail sales

Communication

Bilingual

Education

High School diploma or GED

Tools

Tinting equipment

Cash register system

Job description

Sherwin-Williams Store #721079 in Palo Alto, CA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. The role emphasizes customer satisfaction, product knowledge, and contributing to store sales goals.

Responsibilities include helping customers in person and over the phone, processing transactions, stocking displays, tinting/mixing products, and supporting overall store operations while