Paint Retail Customer Service Specialist

Sherwin-Williams; Berkeley (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Sherwin-Williams in Berkeley, CA is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. The role emphasizes delivering exceptional service while supporting the store's sales goals.

You will handle in-person and phone inquiries, process transactions, stock displays, tint and mix colors, and help with deliveries as needed. Evening and weekend availability is required to meet needs.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver's License.
• Ability to lift up to 70 lbs. and carry up to 50 lbs. frequently.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Stock shelves and set up displays.
• Tint and mix products, as needed, to customer specifications.
• Load/unload delivery trucks and assist in deliveries when required.

Skills

Customer service

Sales

Communication

Spanish language

Retail experience

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Cash register

Job description

Sherwin-Williams in Berkeley, CA is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. The role emphasizes delivering exceptional service while supporting the store's sales goals.

You will handle in-person and phone inquiries, process transactions, stock displays, tint and mix colors, and help with deliveries as needed. Evening and weekend availability is required to meet needs.