Retail Paint & Customer Experience Specialist

Sherwin-Williams Co.; Spring Hill (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to support our retail stores. You will work with wholesale and retail customers to determine needs, answer questions about Sherwin-Williams products, and recommend solutions to maximize satisfaction and sales.

Responsibilities include handling sales transactions, stocking, deliveries, and maintaining product knowledge and displays, with emphasis on delivering excellent service and meeting monthly, quarterly, and yearly sales goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams: must have rating at least 3 on most recent performance appraisal.
• Internal Sherwin-Williams: must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual

Education

High School Diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to support our retail stores. You will work with wholesale and retail customers to determine needs, answer questions about Sherwin-Williams products, and recommend solutions to maximize satisfaction and sales.

Responsibilities include handling sales transactions, stocking, deliveries, and maintaining product knowledge and displays, with emphasis on delivering excellent service and meeting monthly, quarterly, and yearly sales goals.