Retail Paint & Customer Experience Specialist

The Sherwin-Williams Company; Hilton Head Island (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support in-store and wholesale customers. You will determine needs, present products, and resolve concerns while contributing to sales goals.

The role involves handling transactions, stocking displays, tinting and mixing paints, and maintaining accurate records. Ideal candidates have retail or customer service experience, a High School diploma or GED, and the ability to lift up to 50 lbs.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams staff must have a 'meets expectations' rating.
• Internal staff must complete HR Cloud eLearning for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull appropriate products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in deliveries.
• Maintain in-stock and presentable condition of assigned areas.
• Remain knowledgeable on products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Multilingual

Delivery coordination

Education

High School diploma

GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support in-store and wholesale customers. You will determine needs, present products, and resolve concerns while contributing to sales goals.

The role involves handling transactions, stocking displays, tinting and mixing paints, and maintaining accurate records. Ideal candidates have retail or customer service experience, a High School diploma or GED, and the ability to lift up to 50 lbs.