Retail Ops Supervisor — Inventory, Service & Team

JCPenney; Plantation (FL); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Eight paid holidays

Job summary

JCPenney is seeking an Operations Supervisor in Plantation, FL to drive profitable sales by keeping merchandise in-stock, supervising Operations associates, and executing daily tasks across store operations. You will lead customer service, inventory accuracy, and pricing/signing processes while ensuring policy compliance and safety.

The role emphasizes coaching, performance management, and maintaining high standards across shrink, Omnichannel, scheduling, and attendance.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Strong leadership and communication skills.

Responsibilities

• Direct the team to deliver customer service and drive sales.
• Oversee store operations, inventory accuracy, RFID processing, pricing, and signings.
• Manage stockroom processes, safety, receiving/shipping, and logistics with third-party carriers.
• Coach and develop associates, address performance, ensure policy compliance.
• Maintain performance standards including shrink, safety, Omnichannel, scheduling, and attendance.

Skills

Retail leadership

Education

Bachelor degree or equivalent

Job description

JCPenney is seeking an Operations Supervisor in Plantation, FL to drive profitable sales by keeping merchandise in-stock, supervising Operations associates, and executing daily tasks across store operations. You will lead customer service, inventory accuracy, and pricing/signing processes while ensuring policy compliance and safety.

The role emphasizes coaching, performance management, and maintaining high standards across shrink, Omnichannel, scheduling, and attendance.