Retail Ops Leader - Elevate Service & Brand

sephora.com; Apple Valley (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora is seeking an Operations Leader at a California store. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to deliver an exceptional client experience.

The role emphasizes developing people, driving brand presentation, and achieving store goals in a fast-paced retail environment. You will manage shifts, support operational standards, and uphold Sephora’s values, including inclusivity and teamwork.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Deliver exceptional service and contribute to store goals
• Coach and develop team; guide training on processes, selling behaviors, metrics, and initiatives
• Foster inclusivity and teamwork; promote an open, empowering culture
• Uphold Sephora standards and policies to ensure a safe, enjoyable shopping experience

Skills

Leadership

Coaching

Communication

Time management

Problem solving

Team motivation

Job description

Sephora is seeking an Operations Leader at a California store. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to deliver an exceptional client experience.

The role emphasizes developing people, driving brand presentation, and achieving store goals in a fast-paced retail environment. You will manage shifts, support operational standards, and uphold Sephora’s values, including inclusivity and teamwork.