Retail Operations Leader: Elevate Store Excellence

LVMH; Santa Clara, Northern (CA, KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Inclusion & Belonging

Meaningful Rewards

Healthcare benefits

Job summary

Sephora in Santa Clara is seeking an Operations Leader to drive operational excellence, oversee inventory and merchandising, and coach the store team to deliver an exceptional client experience.

The role requires leadership with 2+ years in retail or hospitality, strong communication, and a passion for developing people within a dynamic store environment. This is a full-time, on-site position with a focus on brand standards and customer satisfaction.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, and order fulfillment.
• Drive brand presentation through visual merchandising, promotions, and store upkeep.
• Support client experience by delivering exceptional service and achieving store goals.
• Coach and develop team members, training on processes, selling behaviors, metrics, and initiatives.
• Foster inclusivity and teamwork to empower everyone in the store.
• Uphold Sephora standards by following policies and ensuring a safe, enjoyable shopping environment.

Skills

Leadership

Retail operations

Coaching

Communication

Problem-solving

Time management

Team motivation

Job description

Sephora in Santa Clara is seeking an Operations Leader to drive operational excellence, oversee inventory and merchandising, and coach the store team to deliver an exceptional client experience.

The role requires leadership with 2+ years in retail or hospitality, strong communication, and a passion for developing people within a dynamic store environment. This is a full-time, on-site position with a focus on brand standards and customer satisfaction.