Retail Operations Leader: Elevate Customer Experience

Sephora; Temecula (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging culture

Job summary

Sephora in Temecula, CA seeks an Operations Leader to drive store operational excellence, oversee inventory and merchandising, and coach the team to deliver exceptional client experiences. You will lead the operations team, manage stock, and ensure standards are met while maintaining Sephora’s brand presence.

The role emphasizes developing people, working nights/weekends, and building a collaborative, accountable team environment. Minimum 2 years in retail operations leadership preferred.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment, ensuring operational standards are met.
• Lead visual merchandising, promotions, and store maintenance to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional client service and achieve store goals.
• Coach and develop team members, training on processes, selling behaviors, performance metrics, and initiatives.
• Promote inclusivity and teamwork to foster an open, empowered store culture.

Skills

Leadership

Coaching

Communication

Time management

Problem solving

Organization

Teamwork

Inclusivity

Job description

Sephora in Temecula, CA seeks an Operations Leader to drive store operational excellence, oversee inventory and merchandising, and coach the team to deliver exceptional client experiences. You will lead the operations team, manage stock, and ensure standards are met while maintaining Sephora’s brand presence.

The role emphasizes developing people, working nights/weekends, and building a collaborative, accountable team environment. Minimum 2 years in retail operations leadership preferred.