Retail Operations Lead: Elevate Service & Inventory

sephora.com; Burlingame (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora is seeking an Operations Leader to drive store efficiency, oversee the operations team, and coach staff for an exceptional client experience. You will manage inventory, merchandising, and adherence to standards while promoting a culture of accountability and growth.

The role requires leadership experience in retail, strong organizational and communication skills, and a commitment to inclusive teamwork. Flexible scheduling and a focus on reliable, high-quality service are expected.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and operating standards.
• Drive brand presentation through visual merchandising, promotions, and store maintenance.
• Support client experience by delivering exceptional service and achieving store goals.
• Coach and develop teammates, guiding them through training and performance metrics.
• Foster inclusivity and teamwork to empower every employee.
• Uphold Sephora standards and maintain a safe, enjoyable shopping environment.

Skills

Leadership

Team coaching

People development

Operational excellence

Inventory management

Merchandising

Communication

Job description

Sephora is seeking an Operations Leader to drive store efficiency, oversee the operations team, and coach staff for an exceptional client experience. You will manage inventory, merchandising, and adherence to standards while promoting a culture of accountability and growth.

The role requires leadership experience in retail, strong organizational and communication skills, and a commitment to inclusive teamwork. Flexible scheduling and a focus on reliable, high-quality service are expected.