Retail Ops Lead: Elevate Service & Inventory

Northern Tool + Equipment; Conroe (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Benefits package

Employee discount

Daily pay

Paid holidays

Incentives

Job summary

Northern Tool + Equipment is seeking a Retail Operations Team Lead to champion customer service and store efficiency. You will greet customers, manage in-stock merchandise, and support leadership with opening/closing duties, ensuring a clean, well-merchandised floor and accurate inventory.

The role requires at least 1 year of retail experience, strong communication, and a customer-focused mindset. Spanish preferred, lifting up to 70 lbs, and availability for weekends/holidays.

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide and mentor store employees.
• Flexible availability and willingness to work some weekends and holidays as needed.
• A love of tools & equipment.
• Excellent communication skills.
• Ability to lift 70 Lbs.
• Service focused mindset.

Responsibilities

• Provide courteous, professional service to best serve the needs of our customers.
• To lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness.
• Maintain a neat and orderly store environment including the execution of merchandising, planograms, product displays and stocking shelves.
• Lead by example, taking on additional responsibilities as needed.
• Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store.

Skills

Spanish language skills

Retail leadership

Effective communication

Mentoring others

Flexible schedule

Customer service

Lifting up to 70 lbs

Job description

Northern Tool + Equipment is seeking a Retail Operations Team Lead to champion customer service and store efficiency. You will greet customers, manage in-stock merchandise, and support leadership with opening/closing duties, ensuring a clean, well-merchandised floor and accurate inventory.

The role requires at least 1 year of retail experience, strong communication, and a customer-focused mindset. Spanish preferred, lifting up to 70 lbs, and availability for weekends/holidays.