Retail Operations Leader — Stock, Service & Staff

Northern Tool + Equipment; Conroe (TX); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Comprehensive benefits

Employee discount

Daily pay

Holidays and paid time off

Incentives

Job summary

Northern Tool + Equipment is seeking an Operations Manager to lead daily store operations, ensuring a welcoming, safe environment for customers and teammates, and delivering a high‑quality service experience.

You will supervise cashiers and stockers, drive process efficiencies in inventory, merchandising, safety and cash handling; participate in hiring, training and performance management; and act as Manager on Duty to open and close the store as required, reflecting our blue‑collar ethos.

Qualifications

• High school education or equivalent required.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up-to 70 lbs.

Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Skills

Customer service

Leadership

Decision making

Problem solving

Retail experience

Education

High school diploma or equivalent

Some college / technical training preferred

Tools

Tools knowledge

Job description

Northern Tool + Equipment is seeking an Operations Manager to lead daily store operations, ensuring a welcoming, safe environment for customers and teammates, and delivering a high‑quality service experience.

You will supervise cashiers and stockers, drive process efficiencies in inventory, merchandising, safety and cash handling; participate in hiring, training and performance management; and act as Manager on Duty to open and close the store as required, reflecting our blue‑collar ethos.