Retail Operations Lead - Service & Merchandising

Northern Tool; Merrillville (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Benefits package

Employee discount

Daily pay

Paid holidays

Incentives

Job summary

Northern Tool + Equipment in Merrillville, IN is hiring a Retail Operations Team Lead to greet customers, manage in-stock merchandise, and support daily store operations. You will promote the credit card program, service plans, and ensure a clean, organized sales floor with effective merchandising.

The role requires at least 1 year of retail experience, leadership ability, and a passion for tools. Flexible weekends/holidays and lifting up to 70 lbs are expected.

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide and mentor store employees.
• Flexible availability and willingness to work weekends/holidays.
• A love of tools & equipment.
• Excellent communication skills.
• Ability to lift 70 lbs.
• Service-focused mindset.

Responsibilities

• Provide courteous, professional service to best serve customer needs.
• Lead and execute key operational functions for store efficiency and accuracy.
• Maintain a neat, orderly environment with merchandising and planograms.
• Lead by example and take on additional responsibilities as needed.
• Support leadership as Floor Leader and assist with opening/closing.

Skills

Customer service

Leadership

Communication

Inventory management

Merchandising

Job description

Northern Tool + Equipment in Merrillville, IN is hiring a Retail Operations Team Lead to greet customers, manage in-stock merchandise, and support daily store operations. You will promote the credit card program, service plans, and ensure a clean, organized sales floor with effective merchandising.

The role requires at least 1 year of retail experience, leadership ability, and a passion for tools. Flexible weekends/holidays and lifting up to 70 lbs are expected.