Retail Ops Experience Lead | Flexible Schedule & Service

The Home Depot; Urbandale (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) in Urbandale, IA to lead the Order Fulfillment team and uphold store standards. This role partners with the Store Manager to drive customer service excellence, training, and safety compliance on the sales floor.

As part of the store leadership team, you will model company policies, coach associates, manage performance, and supervise opening/closing duties to ensure readiness and operational continuity.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Knowledge of store operations and safety procedures.

Responsibilities

• Lead D93 Receiving and D94 Order Fulfillment workflows to meet SLAs.
• Coach and train associates on safety, SOPs, and customer service.
• Open/close operations with adherence to security SOPs and daily priorities.
• Monitor staffing, conduct daily walkthroughs, and support performance management.

Skills

Customer service

Leadership

People management

Training & development

Safety & SOP adherence

Education

High school diploma or GED

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) in Urbandale, IA to lead the Order Fulfillment team and uphold store standards. This role partners with the Store Manager to drive customer service excellence, training, and safety compliance on the sales floor.

As part of the store leadership team, you will model company policies, coach associates, manage performance, and supervise opening/closing duties to ensure readiness and operational continuity.