Retail Ops Associate — Customer Focus & Merchandising

JCPenney; West Virginia; On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney in West Virginia is seeking an Operations Associate to deliver an outstanding customer experience through proactive operations on the sales floor before opening. You will join a team to perform duties such as stocking, pricing, merchandising, and omnichannel support, with an emphasis on accuracy and speed.

This early-morning role involves unloading merchandise, maintaining a safe backroom, and assisting customers with inquiries to drive sales and store efficiency.

Qualifications

• Customer service experience in a fast-paced retail environment.
• Ability to adjust pricing and signs on merchandise quickly.

Responsibilities

• Provide outstanding customer service and assist shoppers with questions.
• Execute pricing and signing across merchandise storewide.
• Replenish and restock shelves to keep styles and sizes available.
• Receive and unload merchandise and prepare it for floor display.
• Maintain clean, organized stockroom and backroom standards.
• Support omnichannel initiatives (BOPIS, Ship from Store, returns).
• Execute merchandising plans to deliver an outstanding customer experience.

Skills

Customer service

Pricing & signing

Replenishment

Backroom operations

Omnichannel

Merchandise handling

Job description

JCPenney in West Virginia is seeking an Operations Associate to deliver an outstanding customer experience through proactive operations on the sales floor before opening. You will join a team to perform duties such as stocking, pricing, merchandising, and omnichannel support, with an emphasis on accuracy and speed.

This early-morning role involves unloading merchandise, maintaining a safe backroom, and assisting customers with inquiries to drive sales and store efficiency.