Retail Operations Associate: Elevate Customer Experience

JCPenney; Lancaster (Lancaster County); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Employee discount

Job summary

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. This early-morning role involves working with a team to prepare merchandise, price items, and ensure accurate signage across the floor.

The position emphasizes fast-paced customer service, replenishment, backroom upkeep, and collaboration with omnichannel initiatives.

Qualifications

• 1–2 years retail experience required.
• Demonstrated customer service skills and able to assist customers quickly and politely.

Responsibilities

• Provide customer service and assistance on the sales floor.
• Execute pricing and signing across the store accurately.
• Replenish and restock merchandise to keep styles and sizes available.
• Receive and unload merchandise with team coordination.
• Maintain backroom standards for safety and organization.
• Support omnichannel operations including Buy Online Pickup in Store and Ship from Store.
• Follow merchandise strategy and placement to deliver a great customer experience.
• Learn and apply new processes from peers and training materials.

Skills

Customer service

Retail experience

Job description

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. This early-morning role involves working with a team to prepare merchandise, price items, and ensure accurate signage across the floor.

The position emphasizes fast-paced customer service, replenishment, backroom upkeep, and collaboration with omnichannel initiatives.