Retail Operations Team Leader — Flexible Hours

CB2; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

CB2 is seeking a Team Leader – Operations in New York to lead the merchandising and stock teams, plan priorities, and supervise store operations. You will manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment, and maintain compliance with back-of-house standards and expenses to protect margin.

You will mentor and develop associates, communicate the design vision, and foster collaboration across teams to deliver operational and visual excellence.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• Support performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service

Retail leadership

Communication

Org skills

Problem solving

Coaching

Time management

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

CB2 is seeking a Team Leader – Operations in New York to lead the merchandising and stock teams, plan priorities, and supervise store operations. You will manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment, and maintain compliance with back-of-house standards and expenses to protect margin.

You will mentor and develop associates, communicate the design vision, and foster collaboration across teams to deliver operational and visual excellence.