Store Leader: Inspire Teams, Elevate Sales & Service

CB2; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

CB2 is seeking a Store Leader to guide store teams in delivering exceptional customer experiences and achieving sales goals. You will coach Associates, align with company initiatives, and manage daily store operations to maintain high standards of service and merchandising.

The role requires strong communication, people management, and hands-on leadership on the sales floor, including evenings, weekends, and holidays as needed.

Qualifications

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.
• Experience spending significant time on the sales floor coaching and assisting.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals for all associates.
• Guide and communicate the store goals and initiatives to all store associates.
• Establish and manage metrics across sales, visuals, safety, loss prevention, HR, payroll and scheduling.
• Conduct weekly walkthroughs to set store direction with leadership.
• Identify problems, analyze gaps, and implement solutions to achieve targets.
• Coach leaders to create development plans for team members.
• Address associate relations issues with Area/Regional leadership when needed.
• Communicate with area/regional management and participate in meetings and calls.
• Foster collaboration and co-ownership across channels.
• Promote teamwork by modeling safe, respectful, and efficient store operations.
• Ensure gracious, quick, and effective customer service at all times.
• Execute other duties as assigned.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Delegation

Teamwork

Sales floor leadership

Tools

Microsoft Office

Google applications

Tablet devices

Store computer systems

Job description

CB2 is seeking a Store Leader to guide store teams in delivering exceptional customer experiences and achieving sales goals. You will coach Associates, align with company initiatives, and manage daily store operations to maintain high standards of service and merchandising.

The role requires strong communication, people management, and hands-on leadership on the sales floor, including evenings, weekends, and holidays as needed.