Retail Operations Lead - In-Stock & Team Coaching

JCPenney; Wheaton (MD); On-site; USD 34,440 - 43,050; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Wheaton, MD is seeking an Operations Supervisor responsible for driving profitable sales by keeping merchandise in stock, supervising Operations associates, and ensuring execution of daily tasks across departments.

You will lead customer service excellence, manage inventory counts, oversee RFID processes, pricing and signing, and coach team members to meet safety and performance standards.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.

Responsibilities

• Direct the team to deliver customer service and sales, resolving issues professionally.
• Assist with inventory counts and in-stock updates; manage RFID process and stock ledger updates.
• Oversee stockroom processes, safety initiatives, and receiving/shipping with third-party carriers.
• Coach and develop associates, address performance, and ensure policy compliance.

Skills

Retail leadership

Customer service

Team coaching

Inventory management

RFID process

Stockroom operations

Education

Bachelor degree or equivalent

Tools

RFID system

Job description

JCPenney in Wheaton, MD is seeking an Operations Supervisor responsible for driving profitable sales by keeping merchandise in stock, supervising Operations associates, and ensuring execution of daily tasks across departments.

You will lead customer service excellence, manage inventory counts, oversee RFID processes, pricing and signing, and coach team members to meet safety and performance standards.