Retail Operations Supervisor

Placements24; United States; Hybrid; USD 11,000 - 16,000; Full time

Benefits offered by this job

Staff discounts

Hybrid work arrangement

Career advancement

Professional development

Competitive salary

Job summary

Placements24 is seeking a proactive Retail Operations Supervisor to oversee daily operations at our East London, Eastern Cape store. This hybrid role blends on-site supervision with strategic planning and administrative tasks to ensure efficiency and service excellence.

You will supervise staff, manage inventory, handle cash processes, train new hires, monitor stock levels, and collaborate with suppliers to meet sales targets while controlling costs.

Qualifications

• Previous experience in retail supervision or management.
• Proven ability to lead and motivate a team.
• Excellent organizational and time-management skills.
• Strong knowledge of inventory management, loss prevention, and POS systems.
• Flexible to work weekends and holidays.

Responsibilities

• Supervise store associates and ensure productivity and standards.
• Oversee inventory receiving, stocking, and stock level accuracy.
• Ensure clean, safe, and organized store environment.
• Train staff on procedures and customer service.
• Handle cash handling, opening/closing, and loss prevention.
• Monitor stock performance and provide feedback to management.
• Coordinate with vendors for deliveries and inventory needs.
• Support Store Manager in sales targets and controlling costs.
• Resolve escalated customer issues promptly.

Skills

People leadership

Time management

Inventory control

POS systems

Communication skills

Education

High school diploma

Job description

About the Role

Our client, a well-established retail chain, is seeking a proactive and organized Retail Operations Supervisor to oversee and optimize daily operations at their East London, Eastern Cape store. This role is critical in ensuring efficiency, maintaining high standards of service, and supporting the Store Manager in achieving business objectives. You will be responsible for supervising staff, managing inventory flow, ensuring compliance with company policies, and driving operational excellence. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a comprehensive understanding of retail operations. This hybrid position requires a blend of on-site supervision and potential for off-site strategic planning and administrative tasks. You will play a key role in the smooth functioning of the store and contribute to a positive shopping experience for customers in East London.

Key Responsibilities

• Supervise and guide the daily activities of store associates, ensuring productivity and adherence to standards.
• Oversee inventory management, including receiving, stocking, and maintaining accurate stock levels.
• Ensure the store environment is clean, organized, and meets all health and safety regulations.
• Assist in implementing and enforcing company policies and procedures.
• Manage operational tasks such as cash handling, opening and closing procedures, and loss prevention.
• Train new employees on operational procedures and customer service standards.
• Monitor stock performance, identify trends, and provide feedback to management.
• Coordinate with vendors and suppliers for deliveries and inventory needs.
• Support the Store Manager in achieving sales targets and controlling operational costs.
• Handle escalated customer issues and ensure timely resolution.

Requirements

• Previous experience in retail supervision or management, with a strong understanding of store operations.
• Proven ability to lead and motivate a team.
• Excellent organizational and time-management skills.
• Strong knowledge of inventory management, loss prevention, and point-of-sale systems.
• Good communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Detail-oriented with a commitment to maintaining high operational standards.
• Flexibility to work various shifts, including weekends and holidays.
• A proactive approach to problem-solving and process improvement.
• High school diploma or equivalent required; further education in business or retail is advantageous.

Benefits

• Our client offers a competitive salary, opportunities for professional development, and potential for career advancement within the retail sector.
• Employees benefit from staff discounts and a supportive work environment.
• The hybrid arrangement provides flexibility in managing your work schedule.
• This role in East London is an excellent opportunity for individuals looking to enhance their leadership and operational management skills in a thriving retail setting.
• Join a dedicated team committed to excellence in retail operations.