Retail Store Manager - Welkom

Placements24; Willows (CA); Hybrid; USD 18,000 - 31,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Staff discounts

Job summary

Placements24 seeks an experienced Retail Store Manager for a premier store in Welkom to drive sales, customer satisfaction, and team performance. You will lead daily operations, optimize stock, and uphold brand standards in a fast-paced retail environment.

The role requires a strong leader with a track record of meeting targets, supervising staff, and delivering excellent customer service while maintaining compliance with company policies and safety regulations.

Qualifications

• Minimum 5 years of retail management experience.
• Proven ability to lead teams and drive sales.
• Strong communication and interpersonal skills.
• Experience with POS systems and retail software.
• Customer-centric approach and problem-solving abilities.

Responsibilities

• Oversee daily store operations to ensure smooth functioning.
• Set and monitor sales targets; implement effective strategies.
• Train, coach, and motivate staff to excel in service.
• Ensure compliance with policies, safety, and procedures.
• Manage inventory, stock control, and merchandising.
• Handle customer inquiries and resolve complaints professionally.
• Maintain visual merchandising standards to attract customers.
• Control expenses and manage store budget.
• Recruit, hire, and onboard new team members.

Skills

Retail leadership

Sales targets

Team management

Customer service

Communication

Tools

POS systems

Job description

About the Role

Our client is seeking an experienced and dynamic Retail Store Manager to lead their store in Welkom . This is a critical leadership role responsible for the overall success of the store, including sales performance, customer satisfaction, team management, and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of retail operations, and a passion for delivering exceptional customer experiences. You will be responsible for creating a positive and productive work environment that motivates the team to achieve sales targets and uphold the brand's reputation in Free State . This role offers the opportunity to take ownership of a store and drive its growth within a supportive corporate structure.

Key Responsibilities

• Overseeing all daily operations of the retail store to ensure smooth and efficient functioning.
• Driving sales performance by setting targets, monitoring results, and implementing effective sales strategies.
• Managing, training, and motivating a team of retail staff to deliver outstanding customer service.
• Ensuring compliance with all company policies, procedures, and health and safety regulations.
• Managing inventory levels, including stock control, ordering, and merchandising to maximize sales potential.
• Handling customer inquiries, feedback, and complaints in a professional and timely manner.
• Maintaining visual merchandising standards to create an attractive and engaging shopping environment.
• Controlling store expenses and managing the store budget effectively.
• Recruiting, hiring, and onboarding new team members.
• Reporting on store performance to senior management, including sales figures and operational updates.

Requirements

• Minimum of 5 years of experience in retail management, with a proven track record of success.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to drive sales and achieve targets in a retail setting.
• Experience in inventory management, visual merchandising, and staff training.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Excellent problem-solving and decision-making abilities.
• Ability to work flexible hours, including weekends and public holidays, to meet business needs in Welkom .
• A customer-centric approach with a commitment to service excellence.
• Strong understanding of retail operations and financial management.
• Ability to balance operational duties with strategic planning for store growth.

Benefits

Our client offers a competitive salary package, including performance-based incentives and bonuses. Employees benefit from comprehensive training programs, staff discounts, and opportunities for career advancement within the company. This role provides the chance to lead a team and contribute significantly to the success of a well-regarded brand in Welkom , Free State . We are committed to fostering a positive work environment and investing in our employees' long-term development and success.