Retail Assistant Manager - Customer Experience Champion

Placements24; Willows (CA); Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Staff discounts

Hybrid work environment

Career growth

Job summary

Placements24 seeks a dedicated Retail Assistant Manager for a hybrid role in Welkom, Free State. You will support the Store Manager, lead a sales team, and ensure exceptional customer experiences while balancing in-store operations with remote administrative tasks.

The ideal candidate has leadership experience in retail, a proven ability to drive sales, and strong organizational skills to manage stock, merchandising, and staff development. Weekend shifts are required.

Qualifications

• Proven track record in leading retail teams to meet or exceed sales targets.
• Strong customer service orientation and interpersonal skills.
• Experience supervising staff and managing daily store operations.

Responsibilities

• Assist the Store Manager in overseeing daily store operations, including sales, customer service, and staff supervision.
• Lead and motivate the sales team to achieve sales targets and deliver outstanding customer service.
• Handle customer inquiries, issues, and feedback effectively, ensuring a positive resolution.
• Support inventory management, stock takes, and visual merchandising standards.
• Contribute to staff training and development initiatives.
• Manage the store in the absence of the Store Manager.
• Assist with administrative tasks and reporting, potentially including remote work components.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Drive initiatives to enhance the overall customer shopping experience.

Skills

Retail leadership

Sales targets

Customer service

Staff supervision

POS systems

Tools

POS systems

Job description

About the Role

Our client, a prestigious retailer known for its quality products and exceptional service, is seeking a dedicated and enthusiastic Retail Assistant Manager to join their team in Welkom, Free State . This hybrid role offers a blend of in-store operational responsibilities and remote administrative tasks, providing a dynamic work experience. You will play a key role in supporting the Store Manager in day-to-day operations, leading the sales team, and ensuring a superior customer experience. This position is ideal for an ambitious individual looking to advance their retail career and contribute to the success of a well-established brand. You will be a key point of contact for both customers and staff, embodying the company's values and commitment to excellence. The role requires strong leadership capabilities, excellent organizational skills, and a passion for retail.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, including sales, customer service, and staff supervision.
• Lead and motivate the sales team to achieve sales targets and deliver outstanding customer service.
• Handle customer inquiries, issues, and feedback effectively, ensuring a positive resolution.
• Support inventory management, stock takes, and visual merchandising standards.
• Contribute to staff training and development initiatives.
• Manage the store in the absence of the Store Manager.
• Assist with administrative tasks and reporting, potentially including remote work components.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Drive initiatives to enhance the overall customer shopping experience.

Requirements

• Previous experience as a Retail Assistant Manager, Supervisor, or in a similar leadership role.
• Demonstrated ability to drive sales and motivate a team.
• Strong customer service and interpersonal skills.
• Experience with POS systems and basic inventory management.
• Ability to work effectively in a hybrid work model, balancing in-store and potential remote tasks.
• Good organizational and time management skills.
• Flexibility to work various shifts, including weekends.
• A proactive approach to problem-solving and operational improvements.
• Passion for the retail industry and brand values.

Benefits

• Competitive salary and benefits package.
• Opportunity to gain valuable experience in a hybrid work environment.
• Career growth potential within the organization.
• Staff discounts on a wide range of products.
• A supportive team and engaging work culture.
• Be part of a well-respected brand focused on customer satisfaction.