Retail Team Leader - Queenstown

Placements24; Queenstown (MD); Hybrid; USD 14,000 - 22,000; Full time

Benefits offered by this job

Competitive salary and performance-inh

Leadership development

Employee discounts

Hybrid work arrangement

Brand reputation in Eastern Cape

Job summary

Placements24 is seeking a Retail Team Leader in Queenstown, Eastern Cape, to guide a team of sales associates, drive store performance, and ensure exceptional customer service. The role focuses on leading by example, coaching staff, and delivering results through effective sales strategies and promotions.

The ideal candidate will have retail leadership experience, strong communication skills, and a proactive approach to problem-solving.

Qualifications

• Proven leadership experience in a retail environment.
• Strong communication and people skills.
• Excellent customer service orientation.
• Experience with POS systems and stock management.
• Willingness to work retail hours, weekends and holidays.

Responsibilities

• Lead and coach a team of retail sales associates.
• Manage daily store operations and sales targets.
• Deliver outstanding customer service and resolve issues.
• Implement sales strategies and promotions.
• Assist with inventory, stock replenishment, and merchandising.
• Ensure store presentation and cleanliness.
• Train new staff on products and procedures.
• Support management with reporting and operations.
• Foster a positive, collaborative team environment.
• Ensure compliance with company policies.

Skills

Leadership

Customer service

Communication

Team motivation

POS systems

Visual merchandising

Inventory management

Tools

POS systems

Job description

About the Role

Our client, a well-regarded retail chain, is seeking an energetic and experienced Retail Team Leader to join their team in Queenstown, Eastern Cape . This role is instrumental in driving sales performance and ensuring exceptional customer service by leading and motivating a team of sales associates. The ideal candidate will possess strong leadership qualities, a deep understanding of retail sales strategies, and a passion for fostering a positive and productive work environment. You will be responsible for guiding your team, overseeing daily sales activities, assisting customers, and ensuring the store meets its operational and sales targets. This position offers a fantastic opportunity to step into a leadership role within a dynamic retail setting, contributing to the success of the brand in the Queenstown area. A commitment to excellence and a proactive approach to problem-solving are essential.

Key Responsibilities

• Lead, motivate, and coach a team of retail sales associates.
• Oversee daily sales operations and ensure team productivity.
• Provide outstanding customer service, resolving inquiries and issues effectively.
• Drive sales performance by implementing sales strategies and promotions.
• Assist with inventory management, including stock replenishment and visual merchandising.
• Ensure the store adheres to company standards for presentation and cleanliness.
• Train new team members on product knowledge and store procedures.
• Assist management with operational tasks and reporting.
• Foster a positive and collaborative team atmosphere.
• Ensure compliance with all company policies and procedures.

Requirements

• Proven experience in a retail sales role, with demonstrated leadership potential or experience.
• Strong understanding of retail sales techniques and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Experience with POS systems and basic computer literacy.
• Strong organizational skills and attention to detail.
• Flexibility to work retail hours, including weekends and public holidays, as required in Queenstown .
• A proactive and results-driven attitude.
• Must be legally eligible to work in South Africa.
• Previous experience as a team leader or supervisor is advantageous.

Benefits

• Competitive salary and potential for performance incentives.
• Opportunities for leadership development and career progression.
• Employee discounts on merchandise.
• A hybrid work arrangement offering some flexibility.
• Work within a reputable retail brand in the Eastern Cape .
• Be part of a supportive and energetic team.