Operations & Paperwork Specialist — Customer-Focused

CarMax; Sterling (VA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Paid holidays

Job summary

CarMax in Sterling, VA is hiring a Business Operations Associate to become the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering friendly service.

You will handle cash, audit critical paperwork, manage titles and funding documentation, and support multiple departments in a fast-paced, team-oriented environment.

The role requires attention to detail, strong communication, and flexibility for varied shifts, including weekends and holidays.

Qualifications

• Ability to read, interpret, and record data accurately for compliance.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

PC proficiency

Verbal communication

Physical stamina

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax in Sterling, VA is hiring a Business Operations Associate to become the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering friendly service.

You will handle cash, audit critical paperwork, manage titles and funding documentation, and support multiple departments in a fast-paced, team-oriented environment.

The role requires attention to detail, strong communication, and flexibility for varied shifts, including weekends and holidays.