Retail Operations Specialist - Paperwork & Service

CarMax Business Services; Urbandale (IA); On-site; USD 21,000 - 43,000; Full time

Job summary

CarMax in Urbandale, IA is seeking a Business Operations Associate to support store operations. You will handle sales, auctions, appraisals, and paperwork with accuracy, deliver strong customer service, and work in a fast-paced team setting.

Responsibilities include cash management, auditing documents, titles and DMV paperwork, mentoring new staff, data entry, and maintaining a clean work area while adhering to EH&S guidelines.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

MS Office

Organizational skills

Communication

Attention to detail

Lift up to 20 lbs

Multitasking

Teamwork

Job description

CarMax in Urbandale, IA is seeking a Business Operations Associate to support store operations. You will handle sales, auctions, appraisals, and paperwork with accuracy, deliver strong customer service, and work in a fast-paced team setting.

Responsibilities include cash management, auditing documents, titles and DMV paperwork, mentoring new staff, data entry, and maintaining a clean work area while adhering to EH&S guidelines.