Store Ops & Cash Control Associate

CarMax Business Services; Urbandale (IA); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax Urbandale is hiring a Business Operations Associate to support store operations, handle sales and appraisal paperwork, and assist multiple departments in a fast-paced environment. You will process contracts, manage cash, and ensure accurate documentation while upholding CarMax’s integrity and customer-first approach.

The role requires strong organizational skills, attention to detail, and the ability to train and mentor newer staff.

Qualifications

• Ability to read, interpret, and record data accurately for reporting and compliance.
• Strong organizational and multitasking skills in a fast-paced environment.
• Effective verbal and written communication for customers and teams.
• Proficiency in Microsoft Office and data entry systems.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV docs.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding docs.
• Handle cash management tasks, including deposits and security procedures.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Maintain EH&S standards and a clean, orderly work area.

Skills

Data interpretation

Organizational skills

Customer service

Multitasking

Tools

Microsoft Office

Job description

CarMax Urbandale is hiring a Business Operations Associate to support store operations, handle sales and appraisal paperwork, and assist multiple departments in a fast-paced environment. You will process contracts, manage cash, and ensure accurate documentation while upholding CarMax’s integrity and customer-first approach.

The role requires strong organizational skills, attention to detail, and the ability to train and mentor newer staff.