Operations & Paperwork Specialist

CarMax Business Services; Newark (DE); On-site; USD 30,000 - 34,000; Full time

Job summary

CarMax Newark is seeking a Business Operations Associate to support store operations by handling sales, auctions, and appraisals with a strong focus on accuracy and customer service.

You will process paperwork, manage cash deposits, and coordinate across departments while upholding CarMax’s standards of transparency and integrity. The role requires lifting up to 20 lbs and flexible scheduling, including nights and weekends.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Data entry

Communication

Attention to detail

Microsoft Office

Tools

MS Office

Job description

CarMax Newark is seeking a Business Operations Associate to support store operations by handling sales, auctions, and appraisals with a strong focus on accuracy and customer service.

You will process paperwork, manage cash deposits, and coordinate across departments while upholding CarMax’s standards of transparency and integrity. The role requires lifting up to 20 lbs and flexible scheduling, including nights and weekends.