Operations Associate: Cash, Paperwork & Customer Service

CarMax; Urbandale (IA); On-site; USD 22,000 - 43,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating Holiday Time

Job summary

CarMax in Urbandale, IA is seeking a Business Operations Associate to support store operations and ensure accurate processing of sales, auctions, and appraisals. You’ll deliver customer service, manage paperwork, and assist multiple departments in a fast-paced team environment.

The role requires strong data entry, organizational skills, and the ability to lift up to 20 lbs. Flexibility for varied schedules, including nights and weekends, is needed.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and team members.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles and documentation.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Data entry

Organizational skills

Cash handling

Teamwork

Tools

Microsoft Office

MS Excel

Job description

CarMax in Urbandale, IA is seeking a Business Operations Associate to support store operations and ensure accurate processing of sales, auctions, and appraisals. You’ll deliver customer service, manage paperwork, and assist multiple departments in a fast-paced team environment.

The role requires strong data entry, organizational skills, and the ability to lift up to 20 lbs. Flexibility for varied schedules, including nights and weekends, is needed.