Retail Operations & Paperwork Specialist

CarMax; Newark (DE); On-site; USD 30,000 - 34,000; Full time

Job summary

CarMax in Newark, DE, is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and critical paperwork with precision and integrity.

You will manage cash handling, audit and process key documents, train new associates, and support multiple departments in a fast-paced, team-oriented environment. Strong communication and organizational skills are essential.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Customer service

Communication

Multitasking

Confidentiality

Physical stamina

Tools

Microsoft Office

Job description

CarMax in Newark, DE, is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and critical paperwork with precision and integrity.

You will manage cash handling, audit and process key documents, train new associates, and support multiple departments in a fast-paced, team-oriented environment. Strong communication and organizational skills are essential.