Retail Operations Specialist

EXPRESS; Tulsa (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operator of Express at Woodland Hills Mall, seeks a Retail Operations Expert to enhance the in-store experience by ensuring product availability and smooth stockroom-to-floor flow. This role emphasizes service quality, efficiency, and adherence to SOPs.

You will coach stockroom staff, handle shipments, replenish stock, and support checkout while collaborating with Sales Associates to drive an exceptional customer journey.

Qualifications

• High school or equivalent education required.
• 0–2 years of retail experience (minimum 6 months).
• Availability including nights, weekends and non-business hours.
• Proficient in use of technology (iPad, registers).

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room for efficient processing.
• Coordinate product pricing and markdowns.
• Provide checkout support to customers as needed.
• Process fulfillment transactions accurately to ensure customer satisfaction.
• Share information on product, promotions and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to SOP.
• Assist customers on the sales floor with locating product or online orders.

Skills

Customer service

Communication

Teamwork

Multitasking

iPad usage

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operator of Express at Woodland Hills Mall, seeks a Retail Operations Expert to enhance the in-store experience by ensuring product availability and smooth stockroom-to-floor flow. This role emphasizes service quality, efficiency, and adherence to SOPs.

You will coach stockroom staff, handle shipments, replenish stock, and support checkout while collaborating with Sales Associates to drive an exceptional customer journey.