Retail Operations Specialist

EXPRESS; Kansas City (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave

401(k) and Roth 401(k) with Company 50

Job summary

PHOENIX Retail, LLC seeks a Retail Operations Expert for Legends Outlets to enhance the in-store shopping experience by guiding merchandise flow, ensuring availability and accurate sizing. The role emphasizes teamwork, coaching, and efficient stockroom processes.

You will coordinate pricing, support checkout and fulfill orders while assisting customers on the sales floor and aiding onboarding of Sales Associates. A strong service mindset and multitasking ability are essential.

Qualifications

• Education: High School or Equivalent.
• 0–2 years of experience; minimum 6 months.
• Available nights, weekends, and non-business hours.
• Proficient with iPad and registers.

Responsibilities

• Coach and train stockroom staff as needed.
• Process shipping and receiving orders according to Express standards.
• Replenish product on the sales floor.
• Maintain clean, organized stock room and merchandise processing.
• Coordinate product pricing and markdowns.
• Assist customers at checkout as needed.
• Support fulfillment of orders accurately and quickly.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Support product launches and SOP adherence.
• Assist customers locating product or online orders.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC seeks a Retail Operations Expert for Legends Outlets to enhance the in-store shopping experience by guiding merchandise flow, ensuring availability and accurate sizing. The role emphasizes teamwork, coaching, and efficient stockroom processes.

You will coordinate pricing, support checkout and fulfill orders while assisting customers on the sales floor and aiding onboarding of Sales Associates. A strong service mindset and multitasking ability are essential.