Retail Operations & Service Manager

Burlington; Louisville (KY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Up to 12 days of paid time off

Up to 8 paid holidays

Paid sick time

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Louisville, KY. You will lead the Customer Service and Cashier teams, coach Supervisors, and oversee operations and receiving processes to ensure excellent service and inventory accuracy.

The role requires a flexible schedule and a track record in multi-unit retail environments. As a Manager on Duty, you’ll set the leadership example, support staffing and training, and collaborate with District and Regional teams to drive

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail environment.
• Flexible schedule including mornings, nights, weekends, and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards; safeguard company funds and assets.
• Guide Customer Service Supervisors to meet service expectations and ensure smooth customer flow at registers.
• Manage overall execution of operations and receiving SOPs.
• Lead the receiving process (transfers, debits, damages, chargebacks) and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); lead by example and drive store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Leadership

Team management

Customer service

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Louisville, KY. You will lead the Customer Service and Cashier teams, coach Supervisors, and oversee operations and receiving processes to ensure excellent service and inventory accuracy.

The role requires a flexible schedule and a track record in multi-unit retail environments. As a Manager on Duty, you’ll set the leadership example, support staffing and training, and collaborate with District and Regional teams to drive