Retail Operations & Service Leader

Burlington Stores; Riverside, Northern (CA, KY); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Job summary

Burlington Stores in Riverside, CA is seeking an Operations Service Manager to lead store operations and coach a team across Customer Service, Cashiers, and Receiving. You will model Burlington's core values, develop strong teams, and drive performance while ensuring exceptional customer service.

The role requires 3+ years in retail management, a flexible schedule, and ability to lift up to 40 lbs. This is an in-office role with opportunities for growth and a comprehensive benefits package.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a multi-unit retail organization.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Operations

Tools

Scheduling software

Reporting software

Job description

Burlington Stores in Riverside, CA is seeking an Operations Service Manager to lead store operations and coach a team across Customer Service, Cashiers, and Receiving. You will model Burlington's core values, develop strong teams, and drive performance while ensuring exceptional customer service.

The role requires 3+ years in retail management, a flexible schedule, and ability to lift up to 40 lbs. This is an in-office role with opportunities for growth and a comprehensive benefits package.