Retail Operations & Service Leader

Burlington Coat Factory Whse. Corp.; Oregon (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington Coat Factory Whse. Corp. is seeking an Operations Service Manager to lead the store’s Customer Service and Cashier teams, drive policy compliance, safeguard company funds, and build high-performing teams.

You’ll model our Core Values, coach supervisors, and partner with Receiving to ensure accurate inventory and smooth operations. As MOD you will set the example for staff and customers, support staffing and training, and collaborate with District and Regional leadership to deliver

Qualifications

• 3+ years of Retail Management or Store Operations experience in an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Job description

Burlington Coat Factory Whse. Corp. is seeking an Operations Service Manager to lead the store’s Customer Service and Cashier teams, drive policy compliance, safeguard company funds, and build high-performing teams.

You’ll model our Core Values, coach supervisors, and partner with Receiving to ensure accurate inventory and smooth operations. As MOD you will set the example for staff and customers, support staffing and training, and collaborate with District and Regional leadership to deliver