Retail Operations & Paperwork Specialist

carmax; Atlanta, Kennesaw (GA, GA); On-site; USD 56,964,000 - 64,100,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax is seeking a Business Operations Associate at our Kennesaw, GA store to support sales, auctions, and appraisals with precise processing and strong customer service. You will manage cash, audit paperwork, and communicate clearly with customers and internal teams while upholding our standards of accuracy and integrity.

In this fast-paced, team-oriented role you will train new associates, balance workloads across departments, and ensure compliance with EH&S requirements, creating a

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and DMV documentation.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding documentation.
• Handle cash management tasks, including receiving payments and deposits.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Data entry

Cash handling

Tools

MS Office

Data entry systems

Job description

CarMax is seeking a Business Operations Associate at our Kennesaw, GA store to support sales, auctions, and appraisals with precise processing and strong customer service. You will manage cash, audit paperwork, and communicate clearly with customers and internal teams while upholding our standards of accuracy and integrity.

In this fast-paced, team-oriented role you will train new associates, balance workloads across departments, and ensure compliance with EH&S requirements, creating a