Store Operations & Customer Care Associate

CarMax Business Services; Norcross (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid sick leave and vacation

Holiday pay

Benefits

Job summary

CarMax is seeking a Business Operations Associate in Norcross, GA to support store operations and ensure accurate processing of sales, auctions, and appraisals. You will handle cash management, audit critical paperwork, and communicate clearly with customers and internal teams.

The role requires strong organizational skills, attention to detail, and flexibility to work varied schedules including nights, weekends, and holidays.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication

Organization

Lifting 20 lbs

Job description

CarMax is seeking a Business Operations Associate in Norcross, GA to support store operations and ensure accurate processing of sales, auctions, and appraisals. You will handle cash management, audit critical paperwork, and communicate clearly with customers and internal teams.

The role requires strong organizational skills, attention to detail, and flexibility to work varied schedules including nights, weekends, and holidays.