Operations & Paperwork Specialist

CarMax; Columbus (OH); On-site; USD 44,414,000 - 87,968,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Job summary

CarMax in Columbus is seeking a Business Operations Associate to be the backbone of store operations, handling cash management, paperwork audits, and processing of sales, auctions, and appraisals. You will deliver exceptional customer service, train new associates, and ensure accurate documentation in a fast-paced team environment.

The role emphasizes attention to detail, organizational skills, and adherence to CarMax policies, with a focus on integrity and transparency in all processes.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

Communication

Lifting 20 lbs

Tools

Microsoft Office

Job description

CarMax in Columbus is seeking a Business Operations Associate to be the backbone of store operations, handling cash management, paperwork audits, and processing of sales, auctions, and appraisals. You will deliver exceptional customer service, train new associates, and ensure accurate documentation in a fast-paced team environment.

The role emphasizes attention to detail, organizational skills, and adherence to CarMax policies, with a focus on integrity and transparency in all processes.