Retail Operations Manager: Flexible Hours & Associate Discount

Burlington Stores, Inc.; Reading (Berks County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead customer service and cashier teams, oversee store operations, and drive results in a fast-paced environment. You will coach supervisors, manage receiving processes, and partner with the Receiving Supervisor to ensure inventory accuracy.

As MOD, you will set a leadership example, support staffing and training, and collaborate with district/regional teams to uphold Burlington’s standards and values.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an off-price, big box, specialty, or multi-unit retail organization.
• Flexible schedule including early mornings, nights, weekends, and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and ensure smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process including transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); set the leadership example for customers, associates, and drive results in the store.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Team Leadership

Store Operations

Customer Service

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead customer service and cashier teams, oversee store operations, and drive results in a fast-paced environment. You will coach supervisors, manage receiving processes, and partner with the Receiving Supervisor to ensure inventory accuracy.

As MOD, you will set a leadership example, support staffing and training, and collaborate with district/regional teams to uphold Burlington’s standards and values.