Retail Operations Leader: Customer Service & Receiving

Burlington; Oregon (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Paid holidays

Associate discount

Training & development opportunities

Job summary

Burlington is seeking an Operations Service Manager to lead store operations in a fast-paced off-price retail environment. You will be a role model for associates, coaching and developing teams while delivering excellent customer service and professionalism.

You'll supervise Cashiers, Customer Service Supervisors, Receiving staff and oversee receiving SOPs, asset protection, scheduling, and staffing. Travel may be required; a flexible schedule is expected.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail leadership

Store operations

Team coaching

Customer service

Tools

Scheduling software

Reporting software

Job description

Burlington is seeking an Operations Service Manager to lead store operations in a fast-paced off-price retail environment. You will be a role model for associates, coaching and developing teams while delivering excellent customer service and professionalism.

You'll supervise Cashiers, Customer Service Supervisors, Receiving staff and oversee receiving SOPs, asset protection, scheduling, and staffing. Travel may be required; a flexible schedule is expected.